An honest comparison to help you choose the right solution for your clinic
| Feature | VetDesk AI | Digitail | Lupa |
|---|---|---|---|
| Monthly Cost | €99/clinic | Not disclosed (enterprise) | £100/site + £50/user |
| Front Desk & Client Communication | |||
| 24/7 AI Phone Receptionist | ✓ | ✗ | ✓ Basic |
| WhatsApp Integration | ✓ | ✗ | ✓ |
| AI Symptom Triage | ✓ | ✗ | ✓ 79% resolution |
| Instant Appointment Booking | ✓ | ✓ | ✓ |
| Multilingual (Romanian + English) | ✓ | ~ Limited |
✓ 25 languages |
| Practice Management (PIMS) | |||
| Full PIMS Replacement | ✗ Integrates with existing |
✓ | ✓ |
| Electronic Medical Records | ✗ | ✓ | ✓ |
| Inventory Management | ✗ | ✓ | ✓ |
| Billing & Invoicing | ✗ | ✓ | ✓ |
| AI-Powered Features | |||
| AI Scribe (SOAP Notes) | ✗ | ✓ | ✓ |
| AI Receptionist | ✓ Core focus |
✗ | ✓ |
| Setup & Support | |||
| Onboarding Time | 2 hours | 2-4 weeks | 1 day |
| Works with Existing PIMS | ✓ | ✗ Full replacement |
✗ Full replacement |
| Contract Length | Monthly | Multi-year | Multi-year |
Best for: Independent clinics that want to stop missing calls and automate front-desk work without replacing their entire PIMS.
You keep: Your existing software, your existing workflows.
You gain: 24/7 AI phone coverage, instant booking, triage automation.
Best for: Large vet groups or chains that need a full AI-powered PIMS replacement with deep integrations.
You get: Complete practice management overhaul, AI scribe, mobile apps, enterprise features.
Trade-off: High cost, long onboarding, must migrate everything.
Best for: UK/EU clinics that want an all-in-one platform with strong mobile app and client portal features.
You get: Full PIMS, AI scribe, AI receptionist, digital pet passport, 25 languages.
Trade-off: High per-user cost, UK-focused (less Romania coverage).
Digitail and Lupa are excellent products. If you're a large vet group with enterprise budgets and need a full PIMS replacement, they're probably the right choice.
But most independent vet clinics don't need a full system replacement. You just need to stop missing calls and automate the chaos at your front desk.
That's why we built VetDesk AI. It's a lightweight, affordable AI receptionist that works with your existing software. No migration. No multi-year contracts. No enterprise sales calls.
If you're an independent clinic in Romania or France, losing clients to phone tag, and don't want to rip out your entire PIMS, VetDesk AI is for you.
Join the early access waitlist. No commitment. No credit card. Just priority access when we launch.
Join Waitlist